Employee Experience Playbook for Customer Contact
Add bookmarkEmployee attrition, particularly amongst new hires, is one of customer contact’s costliest challenges – and attrition rates aren’t slowing down.
Given the current economic climate, avoiding the high cost of employee turnover in new hire classes and reducing volatility in the talent pipeline is key. Resources to improve and enhance employee experience must be prioritized effectively.
This playbook reveals the 3 key findings to increase customer contact employee experience and satisfaction.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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