CMP Certified
Get CMP Certified
CMP Certified (CMPC) certifies contact center agents and leaders in the behaviors that drive performance in a flexible customer contact environment.
CMP Certified is powered by CMP Research’s groundbreaking research, which analyzed agent and leader behaviors against core outcomes like customer satisfaction, handle time, first contact resolution, agent satisfaction, attrition rates and more.
Who We Are
CMP Certified, powered by CMP Research, certifies customer contact agents and leaders in the behaviors that drive performance in a flexible customer contact environment.
Learn moreWhy Get Certified?
Our programs provide a valuable credential for customer contact agents and leaders that proves they hold the skills to excel in the field, serve customers, engage teams and stand out in the talent market.
Learn moreCompetency Models
The exam will test knowledge, skills and behaviors required for today’s flexible customer contact work environment by examining core competencies.
Learn moreOrganizations with CMP Certified agents and leaders can cut attrition in half and increase customer satisfaction.
Organizations excelling at CMP competencies can cut attrition by 50% and increase customer satisfaction by 20%.
Agents with skills and competencies to work remotely and flexibly can distinguish themselves in the talent market and their current organization, while delivering customer and efficiency outcomes.
Leverage their communication and interpersonal skills to build better rapport with customers
Eligibility
Integrate their knowledge of best practices in the contact center industry to thrive in remote and hybrid environments
About ExamAgents excelling at CMP competencies are 2.3x more likely to exceed expectations in their performance review and 2.25x more likely to overperform on first contact resolution.
It’s more important than ever for contact center leaders to engage their remote and hybrid teams, develop agents successfully and deliver customer satisfaction.
Develop skills as a leader to effectively manage and engage a flexible contact center team.
Competencies
Leaders excelling at CMP competencies are
2.5x more likely to be able to retain agents and nearly
3x as likely to exceed expectations in their performance review.
Certification Overview
Review this certification overview to learn about the benefits, core competencies that are tested and how the exam works.
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Handbook
View the complete candidate handbook for a full description of the certification programs that includes details about the exam, how to prepare, eligibility requirements, sample questions and more.
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ROI Toolkit
This ROI toolkit enables you to build the business case for certification within your organization.
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Get CMP Certified
Chicken Salad Chick Enhances Professional Development with CMP Certified
I'm Certified. What Next?
After you receive your certification, check out the promotional toolkit to feature your CMP certification to your network and peers.
