Purchase CMP Certification
Agents
- Ask About Team Discounts
- $1,299
- CMPC-A Badge
- CMPC-A Certification
- 2 Coaching Calls
- Promotional Toolkit
Leaders
- Ask About Team Discounts
- $1,499
- CMPC-L Badge
- CMPC-L Certification
- 2 Coaching Calls
- Promotional Toolkit
Organizations
- Best Value
- CMPC-A/CMPC-L Badges
- CMPC-A/CMPC-L Certifications
- 2 Coaching Calls per Candidate
- Promotional Toolkit
- Tailored Press Release
- Pack of 11+ Certifications
3 Ways to Take Exam
- Online with remote proctor
- In-person at prometric testing center
- Onsite Customer Contact Week event
Terms & Conditions
- Individuals must meet all eligibility requirements to become certified. See if you qualify.
- The certification is achieved by passing a multiple-choice proctored exam. Learn more about the exam and how to prep.
- The exam will test knowledge, skills and behaviors required for today’s flexible customer contact work environment by examining core competencies. View all competencies.
- Certification requires $199 maintenance fee every 2 years. The maintenance fee is $199 for agents and $399 for leaders.
- Up to two free coaching calls are included.
- CMP Certified exam must be taken within 3 months of purchase.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.