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Natalie Beckerman
Global Head | Customer Support OperationsGlobal Head | Customer Support Operations
IHG Hotels & Resorts | | Colleen Beers
Advisory Board Member
CCW | | Jaysa Boyer
Head, Employer Engagement
Ultimate Medical Academy |
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Cheryl China
SVP, Director of Credit Card Servicing
Citizens Bank | | Shantanu Das
GM & Head, Global Frontline Customer Experience
Wayfair | | Lisa Griffin
VP, Consumer Experience and Clinical Access
University Hospitals |
 | |  | |  |
Tanya Johnson
VP Consumer Customer Service
Verizon | | Kathy Jumper
Chief Executive Officer
Orange County's Credit Union | | Mark Killick
SVP, Experiential Operations
Shipt |
 | |  | |  |
Ricardo Parodi
VP Customer Experience
Marriott | | Jeff Beelman
VP, Contact/Service Center
MAXIMUS | | Geoff Burbridge
SVP, Director Contact Center
Truist |
 | |  | |  |
Lydia Clayton
AVP, Contact Center Operations and Center of Excellence
Cox Automotive | | Wes Dudley
VP, Customer Experience
Broad River Retail | | Lance Gruner
EVP, Global Customer Care
Mastercard |
 | |  | |  |
Shep Hyken
Chief Amazement Officer
Shepard Presentations | | Darrius Jones
SVP, Digital Design & Innovation
USAA | | Sam Nader
Head of Retail Service Centers, Sr. Director, Guest Relations, Target.com & Gift Card Service
Target |
 | |  | |  |
Anne Palmerine
VP, Customer Engagement and Enrollment Services
UPMC Health Plan | | Becky Ploeger
Global Head of Hilton Reservations and Customer Care
Hilton Worldwide | | Troy Shaffer
VP Contact Center Operations
SCAN Health Plan |
