CMP Research Prism
Empower Strategic Decision-making
Cut through the noise of the technology landscape to empower strategic decision-making and drive success.
Navigating the Marketplace With Ease
Streamline technology selection processes to save time and resources while navigating the marketplace with ease.
Invest in the Most Effective Solutions for Your Enterprise Priorities
Leverage in-depth insights to make informed decisions and secure the most effective solutions.
The first CMP Research Prism evaluated 10 real-time agent assist/copilot solution providers and segmented them into 5 categories: pioneering, leading, core performing, up & coming and emerging using analyst analysis, user feedback and marketplace data across 10 investment criteria.
View Results
The Prism for Customer Analytics evaluated 15 solution providers and showcases a comprehensive overview of each solution provider, helping businesses make informed decisions when selecting solutions to drive data-driven customer insights.
View ResultsTechnology Categories for Evaluation
The CMP Research Prism provides no-cost inclusion in marketplace evaluations across the technology categories listed below.
Real-Time Agent Assist/CoPilot
Published: October 2024
Refreshed: April 2025
Deadline for RFI & Demo: April 14, 2025
Customer Analytics
Published: January 2025
Refreshed: July 2025
Deadline for RFI & Demo : July 18, 2025
View ResultsConversational IVR
Published: February 2025
Refreshed: August 2025
Deadline for RFI & Demo: February 14, 2025
Step 1: Provider Enrollment
Step 2: Schedule Tech Demo
Chatbot/Virtual Agent
Published: March 2025
Refreshed: September 2025
Deadline for RFI & Demo : March 14, 2025
Step 1: Provider Enrollment
Step 2: Schedule Tech Demo
Quality Assurance & Quality Management
Published: April 2025
Refreshed: October 2025
Deadline for RFI & Demo: April 11, 2025
Step 1: Provider Enrollment
Step 2: Schedule Tech Demo
Quality Assurance & Quality Management
Published: April 2025
Refreshed: October 2025
Deadline for RFI & Demo: April 11, 2025
Learn moreEvaluation Criteria
The Prism provides visibility into various solution provider offerings in key technology categories. It incorporates data from user, analyst and marketplace perspectives across ten key investment criteria.
Pricing
Customization & Flexability
Integration
Security
UX
Reporting
Customer Support
Implementation
Accuracy of AI
Innovation & Future Strategy
Client-Only View
With our client-only features, you can modify the weightings of various evaluation criteria to create a customized assessment that reflects your specific business objectives. Save and share your customized assessments for internal discussions and strategy development, ensuring your CX initiatives align with your overall business vision.
