CMP Research Prism
From Complexity to Clarity in Customer Contact & CX Technology
In the crowded technology marketplace, how can you navigate the marketplace with ease to empower strategic decision-making and secure the most effective solutions?
The CMP Research Prism is a fit-for-purpose technology assessment framework for customer contact and customer experience executives that evaluates solution providers with insights and feedback from analyst, user and marketplace perspectives.
Empower Strategic Decision-making
Cut through the noise of the technology landscape to empower strategic decision-making and drive success.
Navigating the Marketplace With Ease
Streamline technology selection processes to save time and resources while navigating the marketplace with ease.
Invest in the Most Effective Solutions for Your Enterprise Priorities
Leverage in-depth insights to make informed decisions and secure the most effective solutions.
The first CMP Research Prism assessment evaluated ten real-time agent assist/copilot solution providers and segmented them into five categories: pioneering, leading, core performing, up & coming and emerging using analyst analysis, user feedback and marketplace data across ten investment criteria.
View ResultsTechnology Categories for Evaluation
CMP Research is an independent, provider agnostic research and advisory organization, and Prism enrollment is accessible to all solution providers that are interested in participating.
Evaluation Criteria
The Prism provides visibility into various solution provider offerings in key technology categories. It incorporates data from user, analyst and marketplace perspectives across ten key investment criteria.
Pricing
Customization & Flexability
Integration
Security
UX
Reporting
Customer Support
Implementation
Accuracy of AI
Innovation & Future Strategy
Client-Only View
With our client-only features, you can modify the weightings of various evaluation criteria to create a customized assessment that reflects your specific business objectives. Save and share your customized assessments for internal discussions and strategy development, ensuring your CX initiatives align with your overall business vision.
