CMP Research Advisory Services
Creating a seamless customer experience is dependent on critical factors such as engaging and retaining agents, managing technology transitions, and increasing the adoption of the self-service channel.
With over 25 years under our belt and CMP Research’s data-driven insights, our team of research analysts and advisors will work with you to uncover your unique areas of opportunity and help you execute on key priorities as thought partners.
We help with:
Engaging and retaining customer contact agents
Establishing a roadmap to develop optimal career development
Getting ahead of agent attrition before it happens
Tailoring unique EX and engagement efforts to individuals
Increasing employee communication, coaching, and development
Identifing effectiveness in front-line leaders and agents
