Research

Make Better Decisions Faster Amid Transformation

CMP Research empowers customer contact executives and their teams to navigate the future of work.

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Research

Delivering a clear roadmap to achieve your mission-critical priorities through data-backed insights and strategies.

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Tools & Assessments

Providing agent and leader assessments to make smarter hiring decisions and identify opportunities for improvement.

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Advisory

Get tailored advice to specific pain points or organizational needs and access to peer benchmarks to make smarter decisions.

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Community

Get exclusive access to your peers through client cohorts, webinars and executive workshops and meetings.

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Top 4 Trends and Priorities for Customer Contact Leaders

 

Actionable Findings for Executives, Leaders and the Team

Executives

Get data-backed strategies to create a frictionless customer experience, retain talent and manage technology transitions

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Leaders

Gain key insights to increase agent engagement, reduce attrition and improve customer satisfaction

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Teams

Equip your organization with the competencies and behaviors necessary to thrive in today's flexible environment

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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.

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