Agent Staffing Calculator
Assess whether you’re understaffed or overstaffed across channels like phone, email, and chat, and receive recommendations for the optimal number of agents based on current or projected customer volume.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.