About CMP Certified


CMP Certified (CMPC), powered by CMP Research, certifies contact center agents and leaders
in the behaviors that drive performance in a flexible customer contact environment. 

CMP Certified is powered by CMP Research’s groundbreaking research into the skills and behaviors necessary for success in today’s flexible customer contact environment. CMP Research analyzed agent and leader behaviors against core outcomes like customer satisfaction, handle time, first contact resolution, agent satisfaction, attrition rates, and agent likelihood to stay to prove the competencies required for contact center professionals to thrive, delight customers, and engage employees.


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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.

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