CMP Research Client Advisory Services

Creating a seamless customer experience is dependent on critical factors such as engaging and retaining agents, managing technology transitions, and increasing the adoption of the self-service channel.

With over 25 years under our belt and CMP Research’s data-driven insights, our team of research analysts and advisors will work with you to uncover your unique areas of opportunity and help you execute on key priorities as thought partners.

Get specialized support in these areas:

Engaging and retaining customer contact agents

Establishing a roadmap to develop optimal career development

Getting ahead of agent attrition before it happens

Tailoring unique EX and engagement efforts to individuals

Increasing employee communication, coaching, and development

Identifing effectiveness in front-line leaders and agents