CMP Certified ROI Toolkit
Add bookmarkCMP Certified, powered by CMP Research, certifies contact center agents and leaders in the behaviors that drive performance in a flexible customer contact environment. This ROI toolkit enables you to build the business case for certification within your organization.
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CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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