CMP Certified ROI Toolkit
Add bookmarkCMP Certified, powered by CMP Research, certifies contact center agents and leaders in the behaviors that drive performance in a flexible customer contact environment. This ROI toolkit enables you to build the business case for certification within your organization.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
Contact us
CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.