CMP Research Prism for Conversational IVR/Voicebot
Add bookmarkCMP Research assessed 12 providers of conversational IVR and voicebot solutions for customer service, CX, and sales. These providers are grouped into five categories: pioneering, leading, core performing, up & coming, and emerging. The evaluation is based on analyst insights, user feedback, and marketplace data across ten investment criteria. This report highlights each provider’s position and helps inform strategic investment choices.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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