Diagnostic Tools for Customer Contact & CX
Add bookmarkOur diagnostic tools help customer contact & CX leaders gather tailored data to address key priorities and benchmark against their peers. Clients use our data to:
- Build and influence internal business cases
- Assess key decisions around technology, outsourcing, risk & more
- Strategize customer contact and CX functional transformations
- And more
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.