Self-Service CX: Executive Priorities & Technology Adoptions
Add bookmarkAccording to findings from CMP Research’s latest initiative, customer contact and CX executives cite increasing self-service adoption as a top priority in 2023-2024 given evolving customer preferences and increasing cost pressure on organizations.
View the whitepaper to leverage data-driven insights into:
- The most common challenge to improving the self-service experience
- Current customer automation tool adoption
- Top investment areas in automation & self-service
- Generative AI benchmarking data
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.