The Self-Service CX for Financial Services
Add bookmarkGiven evolving customer preferences and increasing cost pressure on organizations, increasing self-service adoption is a top priority for customer contact and CX executives in 2023-2024.
But factors like customer preferences and customer tool adoption can vary from industry to industry, which is why CMP Research put together this whitepaper, exclusively for the financial services sector.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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