The True Cost of Customer Contact: Balancing Experience, Tech, and Performance

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This webinar will take place on:
13 May, 2025
02:00 PM - 02:45 PM EST

Join CMP Research for an insightful webinar exploring the hidden costs of customer contact and how to strike the right balance between customer experience, technology investments, and operational performance. In this session, industry experts will dive into:

✅ The financial and operational impact of customer interactions
✅ Strategies to optimize technology without sacrificing experience
✅ How to measure success beyond traditional performance metrics

Don’t miss this opportunity to gain data-driven insights and practical solutions for maximizing efficiency while delivering exceptional customer experiences.

📅 Date: Tuesday, May 13, 2025
⏰ Time: 2pm ET

CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.

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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.

Email:

info@cmpresearch.com

The True Cost of Customer Contact: Balancing Experience, Tech, and Performance

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