Webinar Replay: The Evolving Customer & Self-Service Expectations
Add bookmarkSelf-service experiences are in increasing demand from more self-sufficient and like-minded customers. But these can be challenging to deliver without a clear lens into when and why customers would rather self-serve. This webinar replay dives into select findings from our latest signature research initiative.
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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