Webinar Replay: Reducing New Hire Attrition in Today's Contact Center
Add bookmarkThe average customer contact organization will lose nearly $600,000 annually due to agent attrition – that’s more than double the cost compared to organization with strong agent retention strategies. This webinar explored:
- Current agent attrition rates
- Strategies for getting hiring decisions right the first time
- Key frameworks to hire and support new agents for customer and personal success
- And more
CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.
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CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.