Webinar Replay: Generative AI for Self-Service

Chapters:	Meet with a member of our team: Schedule Call to learn about CMP Research for Customer Contact & CX Leaders. Schedule Call to learn more about CMP Research for Solution Providers.
00:00 - Intro 06:31 - AI is a Spectrum 14:29 - Significant Interest in Gen AI 20:15 - Generative AI will Benefit EX & CX 28:59 - Customer Don’t Know the Difference 32:29 - Investment Criteria are Varied 37:12 - Confidence in Gen AI Marketplace

CMP Research is the research and advisory arm of Customer Management Practice, which brings you Customer Contact Week. We deliver independent, provider-agnostic insight and tools to help customer contact leaders make better decisions faster amid transformation.

Contact us

CMP is the organization behind Customer Contact Week, Customer Contact Week Digital, Customer Contact Week Exchanges, Customer Engagement Insider, and Design & Innovation Exchanges.

Email:

info@cmpresearch.com

Webinar Replay: Generative AI for Self-Service

Chapters:

Meet with a member of our team:Schedule Call to learn about CMP Research for Customer Contact & CX Leaders.Schedule Call to learn more about CMP Research for Solution Providers.

Menu

Contact us

Meet with a member of our team:

Schedule Call to learn about CMP Research for Customer Contact & CX Leaders.

Schedule Call to learn more about CMP Research for Solution Providers.