Webinar Replay: Generative AI in Customer Contact


Chapters:
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SCHEDULE CALL

00:00 - Intro
05:30 - AI is a Spectrum​
15:04 - Significant Interest in Generative AI
18:06 - Generative AI will Benefit EX & CX
28:24 - Investment Criteria are Varied, Evolving
32:12 - Confidence in the Marketplace