HR Partnership for Customer Contact Employee Engagement

Chapters:
Schedule a 15-minute complimentary consultative call to learn how
CMP Research can help your organization address mission-critical priorities.

SCHEDULE CALL

07:48 - People Outcomes are Hard
11:18 - Customer Contact Is Committed to Flexibility​
22:34 - Cost of Open Customer Contact Roles is High
24:02 - What Is Most Vital for Customer Contact EX?
30:49 - A New Way Forward
32:36 - Must Hire for New Front-Line Skills