Strategies to Predict Employee Attrition in Customer Contact

Chapters:	Schedule a 15-minute complimentary consultative call to learn how CMP Research can help your organization address mission-critical priorities. SCHEDULE CALL
00:00 - Intro 05:31 - Agent Retention is Lagging 13:16 - Cost of Open Roles is High 19:07 - What is Most Vital for Employee Retention 20:44 - Three Keys to Unlock Agent Engagement 26:16 - Predictive Attrition Model 29:50 - Drivers of Agent Attrition 32:07 - Costs Associated with Higher Attrition

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Strategies to Predict Employee Attrition in Customer Contact

Chapters:

Schedule a 15-minute complimentary consultative call to learn how CMP Research can help your organization address mission-critical priorities.SCHEDULE CALL

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Contact us

Schedule a 15-minute complimentary consultative call to learn how
CMP Research can help your organization address mission-critical priorities.

SCHEDULE CALL