Webinar Replay: The Evolving Customer & Self-Service Expectations


Chapters:
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00:00 - Intro
05:28 - Execs Embrace Self-Service Amid Cost Pressure​
10:23 - Customers Want Self-Service
14:37 - Self-Serve Channels are Not Created Equal
24:38 - Customer Ease in Self-Service is Key
32:10 - Self-Service Impacts Workforce Planning