Webinar Replay: Trends in Customer Service Preferences


Chapters:

  Schedule a call with our team:

00:00 - Intro
3:37 - Executive Priorities in 2024 - 2025
6:45 - Structuring the Experience is Hard
10:47 - The World Has Changed For Customers
13:37 - Demand for Self-Service is Increasing
16:31 - Why Customers Abandon Self-Service
17:58 - Empower the Self-Directed Customer
21:56 - Satisfaction with Self-Service
28:14 - Customer Preferences Differ by Age