Insights

CMP Research evaluated ten solution providers who offer real-time agent assist and copilot for customer contact, CX and sales functions.

An annual survey of global customer contact and CX leaders identified top challenges and priorities in 2024 and ahead to 2025.

This preliminary insights report offers key insights into the solutions that decision makers are prioritizing in the next two years.

This exclusive debrief from CMP Research analysts explores what we heard from executives at the customer contact event of the year, CCW Las Vegas. Check it out for an update on industry trends, shifts in executive priorities, key takeaways and more.

Metrics are the backbone of any strong business case for new technologies that improve efficiency and quality of self-service experiences. Check out CMP Research's webinar replay to explore what metrics to examine, how performance will change, how your peers are deploying AI and more.

New-to-role customer contact and CX executives are looking to accelerate the time required to add value to their new enterprises. As functional leaders, it is critical for customer contact and CX executives to learn existing processes, methods and challenges at their new organizations before...

CMP Research advises solution providers on go-to-market strategies, product transformations, ideation, and customer mindset with custom benchmarking reports, research studies and unlimited advisory support.

An annual survey of global customer contact and CX leaders identified top challenges and priorities in 2024 and ahead to 2025. As budgeting and strategic planning for 2025 begins, it is critical for leaders to compare their priority list with peers...

What is the difference between generative and conversational AI? Why does it matter? How are my peers using generative AI to improve self-service? These and more questions will be answered in this webinar replay.

Discover key takeaways, explore fellow executives’ perspectives, and find solutions to the top challenges in the following areas of the customer contact industry: executive priorities, people management, customer journey experience, digital transformation and generative AI...